Our Values

Q: What does the symbol on the side of the box mean?

The symbol shows how long the product stays fresh after opening. For example, 12M means the product is best used within 12 months, and 24M means it’s best used within 24 months. All our products are shipped with this standard in mind, so you can trust their quality and safety.

Q: How do you ensure your products stay fresh?

We manufacture in small batches and restock frequently. This way, every product you receive is fresh, effective, and never sitting on the shelf for long.

Q: Are your products safe to use until they expire?

Yes. As long as they’re stored properly and used within the recommended time shown on the packaging, your products will stay fresh and effective.

Q: Do you ship internationally?

Yes! We’re happy to offer worldwide shipping so you can enjoy our products no matter where you are.

Q: Are there any countries you don’t ship to?

We ship almost everywhere, but due to legal and customs restrictions, there are certain countries we cannot ship to. If you’re unsure, please reach out to our support team to confirm availability for your country.

Q: How much does international shipping cost?

Shipping rates are calculated at checkout based on your location and order size.

Q: How long does delivery take?

International delivery times vary depending on the destination. Most orders arrive within 7–21 business days, but some may take longer due to customs processing.

Q: Will I have to pay customs or import fees?

Customs, duties, and taxes may be applied by your country’s border services. These charges are not included in your order total and are the responsibility of the customer.

Q: How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.

Q: What if my order is delayed or doesn’t arrive?

If your order is delayed or hasn’t arrived within the estimated timeframe, please contact us and we’ll help track it down.

Q: How much does shipping cost?

For domestic orders under $40, shipping rates are calculated at checkout based on your location.

Q: Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders over $40.

Q: How much is international shipping?

International shipping rates vary by country and will be shown at checkout.

Q: Does free shipping apply to international orders?

At this time, free shipping is only available for domestic orders.

Q: Can I pre-order out-of-stock products?

Yes! Pre-ordering lets you reserve items before they’re back in stock.

Q: When will my pre-order ship?

Estimated ship dates are shown on the product page, and you’ll get an email with tracking once it’s on the way.

Q: Do I pay at checkout or when it ships?

Payment is processed at checkout to secure your order.

Q: What if I order in-stock and pre-order items together?

Your order will ship once all items are available. For faster delivery, place separate orders.

Q: Can I cancel a pre-order?

Yes, you can cancel anytime before it ships by contacting us.

Q: Where are your skin care products made?

All of our products are proudly manufactured in the state of Nevada, USA.

Q: Where do orders ship from?

Every order ships directly from our Nevada facility to ensure quality and freshness.

Q: Are your products made in the USA?

Yes! From formulation to packaging, our skincare is made in the USA with high standards of quality and care.

Q: Does this mean faster shipping times?

Yes — because we ship directly from our Nevada location, domestic orders arrive quickly and reliably.